FREQUENTLY ASKED QUESTIONS


On this page, you will find answers to many of your most frequently asked questions about Chicago Family Health Center (CFHC). If you don’t see an answer to your question on this page, please call 773-768-5000 for further assistance.


APPOINTMENTS


  • How do I make an appointment?
  • How do I sign up for the Patient Portal?
  • How do I cancel an appointment?
  • Do you accept walk-ins?
How do I make an appointment?
How do I sign up for the Patient Portal?
How do I cancel an appointment?
Do you accept walk-ins?

MY PROVIDER AND MEDICATIONS


  • Where can I get my prescriptions filled or refilled?
  • What if I have a question for my provider?
Where can I get my prescriptions filled or refilled?
What if I have a question for my provider?

REFERRALS


  • What is a referral?
  • What is a referral pre-authorization?
  • How do I get a referral?
What is a referral?
What is a referral pre-authorization?
How do I get a referral?

INSURANCE AND BILLING


  • I do not have insurance. Can I apply for insurance coverage at CFHC?
  • How do I change my Primary Care Provider (PCP) to Chicago Family Health Center?
  • I am not able to provide proof of citizenship. Can I still see a doctor at CFHC?
  • Can my child sign up for sliding scale?
  • How will I know when my coverage ends?
  • How do I change my insurance plan?
  • I have not received my redetermination letter in the mail, who do I call?
I do not have insurance. Can I apply for insurance coverage at CFHC?
How do I change my Primary Care Provider (PCP) to Chicago Family Health Center?
I am not able to provide proof of citizenship. Can I still see a doctor at CFHC?
Can my child sign up for sliding scale?
How will I know when my coverage ends?
How do I change my insurance plan?
I have not received my redetermination letter in the mail, who do I call?

BEHAVIORAL HEALTH


  • Does CFHC provide mental health services?
  • How long are the therapy appointments and what types of therapy do you provide?
  • How do I get an appointment with a therapist?
  • Is there a psychiatrist at Chicago Family Health Center?
  • Does Chicago Family Health Center provide substance abuse services
Does CFHC provide mental health services?
How long are the therapy appointments and what types of therapy do you provide?
How do I get an appointment with a therapist?
Is there a psychiatrist at Chicago Family Health Center?
Does Chicago Family Health Center provide substance abuse services
small CFHC_LOGO_master_PMS_reversed

Chicago Family Health Center provides comprehensive primary healthcare for all who seek care and the improvement of the health of the communities we serve by utilizing innovative health solutions.