Important Information from Chicago Family Health Center

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All non-urgent medical appointments will be conducted over the phone. This is in addition to in person urgent visits. CFHC will call you at the time of your scheduled telehealth appointment. If you have a scheduled visit and would like to change it to a telephone visit please call us at 773-768-5000.

If you are feeling ill, call us at 773-768-5000 or via the PATIENT PORTAL. Let us know if you suspect symptoms and we will connect you with a Provider or advise you on next steps. If you have a scheduled appointment, please come ALONE. If you need assistance or are under the age of 18, limit the number of people who accompany you to just ONE.

The health of our patients is our top priority. Chicago Family Health Center (CFHC) is aware of the uncertainty and the high volume of news surrounding COVID-19 (or novel coronavirus), which may be confusing and hard to keep up with. At CFHC we will continue to provide quality primary and behavioral health as well as some support services during our regular hours.  However, we want to assure you that we have safety measures in place to deal with any potential incidents of COVID-19.

Currently, CFHC is LIMITING DENTAL SERVICES TO EMERGENCY CARE ONLY at all our sites until March 31. This is in accordance with guidelines put in place by the Illinois State Dental Society and Illinois Governor Pritzker.  If you have a scheduled appointment, we will notify you of the cancellation.  Please note that it is possible that these limitations may continue beyond March 31st.  When these restrictions are lifted and we can resume normal operations, you will be contacted to reschedule your appointment. If you have an emergency after hours, you can still reach us at 773-768-500 to reach a dentist.

ALL OF OUR BEHAVIORAL HEALTH APPOINTMENTS will be done via phone, and NOT IN THE CLINICS. Your CFHC Provider will call you at the time of your scheduled appointment. If you have any questions please call 773-449-5556.

In addition we:

  • Are screening patients and visitors to our health centers
  • Have isolation rooms at all of our sites
  • Will provide masks at the door, IF NEEDED, to avoid exposure
  • Are suspending all public large group events
  • Thoroughly clean all sites every day
  • Will continue to share information about the COVID-19 Pandemic

In order to manage this global event on a local level, we need to understand what COVID-19 is, how it affects you and your family and how CFHC can support your needs.

What is COVID-19 -Novel Coronavirus?

A novel coronavirus is a new coronavirus that has not been previously identified. This virus causes COVID-19 and is NOT the same as a cold or the flu. COVID-19 is a new disease so information about it is changing rapidly.  It has spread across various countries and infected people world-wide, including here in the U.S. and in the Chicagoland area.

Mild, early signs of Covid-19 can include:

  • Fever
  • Coughing
  • Shortness of breath

Older patients with underlying health conditions (particularly those that impact the lungs) are at a higher risk for severe illness and death.  As of now, there is no cure and no vaccine, however the precautions below will help to minimize your risk:

  • Stay home if you are sick – unless you need medical care
  • Wash your hands with soap and water or use hand sanitizer (View the CDC Handwashing Guide)
  • Cover your coughs and sneezes
  • Avoid touching your eyes, mouth and nose with unwashed hands
  • Do not attend large events or social gatherings if you are sick
  • Limit travel if possible and especially if you are elderly or have an existing health condition

Please be patient with us as we navigate through these new, but necessary steps during this time of transition. You may experience longer wait times on the phone or at our clinics as we ensure all our patients are receiving the proper screenings. Our goal is to protect all CFHC patients and our surrounding communities as we take all the necessary precautions with patients who may have been exposed to COVID-19.

How is Chicago Family Preparing for COVID-19 (Coronavirus)?

CFHC is working with city and state health department to stay informed of changes to any of the guidance or recommendations

Our employees have been trained on how to use the correct personal protective equipment should we suspect a patient may be infected


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Chicago Family Health Center provides comprehensive primary healthcare for all who seek care and the improvement of the health of the communities we serve by utilizing innovative health solutions.