Contact the CFHC Call Center at 773-768-5000 to make an appointment at any of our sites and with any provider. If you are a new patient, the Call Center will schedule your first appointment and give you instructions on what to bring to your first visit.

If you are a current patient and are enrolled in the Patient Portal, you can request an appointment online by logging into your secure patient account.  You cannot make an appointment through Facebook or other social media outlets.

Current CFHC patients can self-enroll into the Patient Portal by clicking here.  Current or new patients can also enroll in the Patient Portal when they come into the clinic for an appointment by asking the registration staff for assistance at the time of your visit.

Contact the Call Center at 773-768-5000, or send a message electronically by logging into your Patient Portal account. Due to the great demand for appointments, we ask that you provide at least a 24 hour notice of cancellation or alert us as soon as you know you have to cancel your appointment. Please note, you cannot cancel appointments through Facebook or other social media outlets.

In general, we do not accept walk-ins and scheduled appointments are always preferred.

Your provider will send your prescriptions directly to the pharmacy of your choice. Please contact your pharmacy directly for medication refills. Our dispensary will assist you if you need insurance authorization or if the pharmacy needs verification. If your insurance does not cover your prescription, our technicians will help you apply for patient assistance if you qualify for discounted medications.  The dispensary is located at our South Chicago clinic or you can call them at 773-768-5000, extension 1007.

The easiest way to contact your Provider is by leaving a secure message through your Patient Portal account. You can also call 773-768-5000 where an operator will take your message and send it to your provider or a member of your care team, electronically.

A recommendation made by your Primary Care Provider (PCP) to see a different provider or specialist for services typically outside your PCP’s scope of practice.

A review to determine coverage for your specialized medical service and to verify the need for this service by your insurance company. Pre-authorization may be requested before any services can be provided. It takes approximately 7-10 business days to get pre-approval. If the referral is denied the insurance company will send a letter to the patient stating why the authorization was denied.

Your PCP will issue a referral when necessary. Our CFHC Referral Coordinator will submit your referral for pre-authorization if necessary.  Once the referral is issued it can be mailed, picked up by the patient or sent through the Patient Portal. Then the patient can schedule their appointment with the specialist.

Yes. Our Patient Financial Counselors are certified to help sign you up for the Marketplace or Medicaid. You can reach them at 773-978-9224.

Call the number on the back of your insurance card to select your provider or to select CFHC as a clinic.

Yes. You only need proof of citizenship to apply for insurance. If you are unable to sign up for insurance, we offer a sliding scale program that will allow you to receive services at a discounted rate based on your income.

No. All applicants must be 18 years or older, however, most children in Illinois are covered by the All Kids Program.

You will receive a letter from the Department of Human Services and your selected plan.

You must change your insurance through your insurance company. You can reach the client enrollment services at 877-912-8880.

Call the redetermination hotline at 855-458-4945 to request the letter be resent and update representative with any changes to your address.

Yes. CFHC has licensed behavioral health therapists, including bilingual/Spanish therapists, located at each of our clinic sites.

Most behavioral health therapy appointments are 30 minutes long and take place in the same clinic you receive primary or dental care. We provide screening, individual therapy, family therapy, and couples therapy appointments for children, adolescents, and adults of all ages.

You can request and appointment through the Patient Portal if you are enrolled, or you can contact the Call Center at 773-768-5000 to make an appointment. If you have additional questions, you can contact our Director of Behavioral Health at 773-768-5000, extension 1046.

No, we currently do not have a psychiatrist. However, we work closely with our patients to make sure they have access to any medications needed for mental health either by having their primary care provider write prescriptions, or referring to one of our partner agencies for psychiatric medications.

We have Licensed Behavioral Health staff at each of our five locations who are able to help you address mental health needs and reduce drug use. However, if you need specialized rehabilitation, medical detoxification, intensive outpatient services, or court-mandated services for substance abuse, we will help you connect with other agencies that have these programs.