A referral is a recommendation made by your Primary Care Provider (PCP) to see a different provider or specialist who can provide services typically outside your PCP’s scope of practice. Your PCP will issue a referral when needed, and once it’s issued the referral can be mailed, picked up by the patient or sent through the Patient Portal so the patient can schedule their appointment with the specialist.

Pre-Authorization
Pre-authorization is a review to determine coverage for your specialized medical service and to verify the need for this service by your insurance company. Pre-authorization may be requested before any services can be provided. It takes approximately 7-10 business days to get pre-approval. If the referral is denied the insurance company will send a letter to the patient stating, why the authorization was denied. Our Referral Coordinator will submit your referral for pre-authorization if necessary.

If you have any questions regarding Referrals, please call: 773-364-2300

Text Us!

We are now offering a new and improved way for you to communicate with us about your referrals! When you receive a referral from your Provider, our Referral Department will send you a text message so you can easily stay in touch. It’s all about making communication convenient for YOU!