- Care Management
- Patient Resource Counselors
- Nutrition Care
- Prescriptions
Our support services provide a holistic approach to patient care. If a patient comes in for a regular doctor’s visit but needs additional services, our Care Management team is here to assist. The team is made up of dedicated nurses and Care Coordinators who work side by side with the medical provider and other clinical staff to connect patients with needed resources such as:
- Social Services
- Care Planning
- Medication Management
- Health Education
- Transportation Assistance
- Appointment Assistance
Care Coordinators guide you through the different levels of services you request or require, ensuring that your healthcare and social needs are addressed. Resources include but are not limited to assistance with scheduling appointments, transportation, housing, and food.
Care Managers are licensed personnel equipped to provide disease/medication management. They also provide education for complex cases assisting patients to move from high-risk behaviors and conditions to lower-risk self-management behaviors. You can contact our Care Management Department at 773-364-2305.
Our Patient Resource Counselors (PRC) offer a variety of services and financial assistance at many of our health center sites. They can help you enroll in an insurance plan that is right for you and your family. If you do not qualify for health insurance, they can sign you up for our sliding scale program which can offer discounted costs for healthcare services depending on your income. Our PRCs also register new patients, answer billing questions and can assist you in a variety of languages. To speak with a PRC, call 773-449-5560.
Nutritionists work with physicians to conduct individual and group classes on proper nutrition, improving your diet and bettering your eating habits. Good nutrition provides energy, vitamins and minerals and can help you battle the symptoms of many chronic conditions, such as high cholesterol, diabetes and high blood pressure.
When adults develop healthy eating habits, children and families will follow suit.Teaching kids to eat right and stay active will keep them from reaching dangerous weight levels and instill in them lifelong awareness of the importance of good nutrition.
The nutritionist is available for appointments through a referral from their CFHC provider. No co-pay is necessary.
We provide phone or in person-assistance at our South Chicago site with getting insurance authorization for medications, or if the pharmacy needs additional verification. If your insurance does not cover your prescription, the dispensary technicians will help you apply for patient assistance if you qualify for discounted medications.
You can visit or call 773-768-5000 ext. 2220.
New Prescriptions & Refills
- Our providers will work with you to prescribe and manage your medications based on your health needs.
- Need a refill? Contact our office or request one through our patient portal.
Medication Management & Counseling
- Our healthcare team will ensure you are taking the right medication at the right dose for your condition.
- If you have any concerns about side effects, interactions, or how to take your medication, we offer one-on-one counseling.
Affordable Medication Options
- We accept most insurance plans, including Medicaid and Medicare.
- For uninsured or underinsured patients, we can help explore discount programs, generic alternatives, and financial assistance options.
How to Get Your Prescriptions
- During Your Visit: Our providers will send prescriptions directly to your preferred pharmacy.
- By Phone or Online: Request refills through our patient portal or by calling our office.
- Pharmacy Coordination: We work with local and mail-order pharmacies to ensure you get your medications on time.
